Carolina Pintos Therapy, PLLC
11777 Katy Freeway, Suite 260 South, Houston, TX 77079
5 Grogans Park, Suite 107, Spring, TX 77380

These Standards apply when you (“Contractor”) provide services at the clinics of Carolina Pintos Therapy, PLLC (the “Company”). They cover facility rules, patient safety, how your services are documented for payment, and the points bonus. They don’t control how you perform your professional work, and they don’t make you an employee.

1. Recording Your Services — That's How You Get Paid

• Record your services and hours in the Company’s scheduling and point-of-sale system (Square). Your pay is calculated from those records.
• If it’s not documented in the system, it’s not payable. Your records are your proof of what you’re owed.
• Knowingly falsifying service or time records is a material breach: it can end the engagement, and overpaid amounts can be recovered.

2. Facility and Patient-Safety Rules

Our patients are recovering from surgery, so everyone providing services on premises follows these rules:

• Attire and personal hygiene — including scrubs, nails, and scent — are governed by the Appearance, Attire, and Hygiene Standards (Parts A and C), which you sign separately. Those Standards are not restated here; they control on those topics.
• Follow the posted sanitation, equipment-cleaning, draping, and infection-control protocols.
• Use the Company’s devices (including EMS, VelaShape, and Venus Legacy equipment) only per their protocols; take damaged or malfunctioning equipment out of service and report it immediately.
• Following these rules and the Appearance, Attire, and Hygiene Standards is a condition of providing services at our facilities. Accommodations for religious or medical needs are considered on request.

Equipment responsibility: if Company equipment is damaged through your neglect — misuse, ignoring device protocols, or failing to report warning signs (as described in Section 5) — you are responsible for the Company’s actual, documented cost of repair or replacement. If that cost exceeds one thousand dollars ($1,000), the neglect is also a material breach of your engagement, and the Company may end the engagement. By signing these Standards, you authorize the Company to offset such documented repair or replacement costs against amounts payable to you for services, capped at the actual invoiced cost, with a written itemized statement provided before any offset. A genuine accident that you promptly report is not neglect and carries no charge — we would always rather hear about a problem early. You may dispute any charge in writing, and disputes are reviewed before offset.

3. Your Schedule and Your Commitments

• You control your own availability. Scheduling is coordinated between you and the Company based on patient demand and the availability you give us.
• Once you accept an appointment, it’s a commitment. Arrive on time and ready.
• Can’t make an accepted appointment? Tell us as early as possible — at least 48 hours before, except in a true emergency — so the patient can be rescheduled.
• Planning to be unavailable (travel, time away)? Let us know in advance so we don’t book patients into that time.
• Repeatedly missing accepted appointments, or a pattern of arriving late to them, is a material breach of your engagement.
• Clinic closure dates are posted in Square; no appointments are booked on closure days.
• You are not required to stay on the premises between appointments. Whether time between appointments is compensated is governed by your engagement terms.

4. Home Visits

If you accept a home-visit engagement for a post-op or oncology patient, the paid service time and any travel terms are whatever you and the Company agree for that visit, documented in the system. Home visits earn +10 points (Section 5).

5. Points Bonus: Earn $50 for Every 10 Points

Participation is voluntary. Points are tallied monthly:

• +10 — Home visit
• +5 — Passing a knowledge quiz (always optional for contractors — purely a bonus opportunity)
• +5 — Performing an EMS, VelaShape, or Venus Legacy treatment
• +2 — Selling a surgery garment, attire, or any accessory
• +1 — Selling an oil or supplement (skin care doesn’t count)
• +1 — Voluntarily accepting an open appointment block we offer (taking it or declining is always your choice — declining never counts against you)
• +1 — Verified Google or Yelp review from a patient
• +1 — Kudos point awarded by an office manager for exceptional performance (maximum 3 kudos points per person per month)
• −1 — Late arrival to an accepted appointment
• −1 — Leaving a treatment room unclean or not reset
• −3 — Missing an accepted appointment without the notice in Section 3
• −3 — Machine neglect: misusing a device, ignoring device protocols, or failing to report warning signs that a machine was going wrong. A genuine accident promptly reported is not neglect and costs nothing — report equipment problems immediately and take the device out of service
• −5 — Substantiated patient complaint
• Complaint from a home visit: if a substantiated complaint arises from a home visit, that visit earns no home-visit points — the +10 is not awarded (or is removed if that month’s points haven’t been paid yet) — and the −5 applies. Your compensation for the visit under your engagement terms is not affected. If the complaint is substantiated after that month’s points were already paid, only the −5 applies, in the month it is substantiated.

The rules:

• Submit your points before the monthly cutoff — or they’re gone. No late submissions, no carry-over.
• A bad month only takes your points to zero — deductions never touch your fees, commissions, or gratuities.
• Submissions are verified and approved. Faking one removes you from the program and is a breach of your engagement.
• Bonuses are paid as additional contractor compensation on your 1099 — taxes are your responsibility.
• The program can change or end going forward — anything properly earned and submitted first still gets paid.
• Annual bonuses are an employee program only. Contractors are not eligible for annual bonuses; the points program (and any Signing/Retention/Conversion Bonus Agreement you individually signed) are the incentive programs that apply to contractors. Write-ups and employee corrective action do not apply to contractors — for contractors, the standards in these sections and your signed agreements govern, and serious or repeated issues are handled as breach of the engagement.

6. Your Tips

• Your tips are yours. They are never pooled.
• Card tips from your clients are paid to you per the point-of-sale records and your engagement terms.
• Cash tips handed or left by your client go directly to you.
• Zelle tips: the client Zelles the Company, and the Company gives you the same amount in cash.
• All tips are your taxable income — reporting them is your responsibility.

7. Company Events

• Social outings (comedy show, bowling, dinners): voluntary, not compensated, and skipping them never affects your standing.
• Business events like trade shows: only by separate agreement between you and the Company, on terms agreed for that event.

8. How This Fits With Your Other Agreements

These Standards add to — and don’t replace — your Independent Contractor Services Agreement and your other signed agreements. If anything here conflicts with the Services Agreement, the Services Agreement wins. Nothing here gives you employee benefits or changes your independent contractor status or tax responsibilities.

ACKNOWLEDGMENT

By signing below, Contractor acknowledges having read and understood these Standards and agrees to follow them when providing services at the Company’s facilities.