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Contract Salary Increase - Principle Office Manager

Carolina Pintos Therapy, PLLC
11777 Katy Freeway Suite 260 South,
Houston, TX 77079

Re: Promotion to Principal Office Manager & Equity Award

Congratulations! We are proud to officially promote you to the role of Principal Office Manager at Carolina Pintos Therapy, PLLC. In recognition of your dedication, leadership, and outstanding performance, your hourly wage will increase from $20.00 to $22.00. This position also includes a profit-sharing annual bonus, based on performance.

Additionally, we are thrilled to welcome you as a 1% equity partner in Carolina Pintos Therapy, PLLC. This is a significant milestone — one that reflects not only your contributions to our current success but also your importance to our long-term vision. The full terms of your equity ownership are outlined in a separate agreement, which must be signed to activate your ownership rights. As stated, ownership is contingent upon continuous employment and the eventual sale of the company.

As Principal Office Manager, your role is vital to our next chapter. With the launch of our second location underway, and plans for future expansion, we are relying on you to lead operational consistency, staff development, and clinic performance across multiple sites. You will serve as the anchor of our systems and culture, helping us scale while maintaining the high-quality care and professionalism that define Carolina Pintos Therapy.

Key Responsibilities & Expectations

Hiring, Training & Team Development

Create comprehensive training manuals and onboarding materials for front desk and support staff across current and future locations.
Provide training, management, and feedback on front desk and support staff across current and future locations.
Lead by example, providing mentorship, clear expectations, and ongoing support to new and existing team members.
Implement a staff evaluation system for performance tracking, development, and promotions.

Multi-Clinic Operations Support

Participate in all systems, protocols, and task checklists necessary for current location and new locations.
Participate in coordinating logistics for buildouts, vendor coordination, supplies, and technology readiness.
Travel to new clinics as needed to oversee setup and ensure alignment with headquarters.

Inventory & Equipment Oversight

Maintain accurate inventory systems, ensuring current and future locations are stocked and organized.
Track supply consumption, prevent waste, and forecast needs.
Oversee machine functionality; submit and track repair tickets promptly.

Billing & Process Accountability

Audit billing and client records to ensure accuracy and completeness.
Flag and resolve discrepancies, and educate staff on proper procedures.
Improve billing workflows to reduce errors and increase efficiency.

Operational Excellence

Document all major processes and workflows across locations.
Propose and implement improvements to streamline operations and elevate the client experience.

Leadership & Activity Management

Address operational or team issues proactively, before they reach management.
Plan and prepare company events.
Maintain open communication with the leadership team and provide solutions when challenges arise.

Employee Acceptance

Please review these terms carefully. By signing below, you acknowledge your understanding and acceptance of these modified employment terms and new responsibilities.

Please sign below and return this letter of agreement within 7 days.

Best Regards,

Carolina Miranda & Homero Miranda

EMPLOYEE ACCEPTANCE

I have read and understand this confirmation of employment and salary increase as described in this letter and consent and agree to all of the terms and conditions contained herein.

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June 21, 2024 12:24 pm CST

Contract Salary Increase - Principle Office Manager Uploaded by Carolina Miranda Pintos - [email protected] IP 2601:2c1:8e01:7d40:49e8:54f6:bed8:f008