Privacy Policy

Carolina Pintos Therapy, PLLC (“Carolina Pintos Therapy,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes the types of information we collect, how we use it, and the rights and choices available to you. By using our website, booking appointments, enrolling in our programs, or opting in to communications, you consent to this Policy.

Information We Collect

We collect personal information you provide directly to us, including your name, address, email, phone number, and payment details. We also collect health-related information you submit on intake forms, including medical history, contraindications, pregnancy status, or doctor’s notes where required. Appointment data, deposits, package purchases, rewards program details, and gift card usage are also collected.

If you opt in to SMS communications, we collect your phone number, your consent to receive messages, and your communication history. These SMS messages may include appointment confirmations, reminders, promotional discounts, flash sales, advertisements, and account notifications.

We may also collect information automatically through cookies, analytics, and tracking technologies when you visit our website, such as IP address, device information, and browsing activity.

How We Use Information

We use collected information to schedule and manage appointments, process deposits and payments, track rewards, administer packages, send reminders and confirmations, and deliver promotional offers. We also use this information to improve our website, maintain quality of service, comply with legal requirements, and protect the safety of our patients and staff.

SMS communications are limited to approximately 4 messages per month. You may stop SMS communications at any time by replying “STOP” to a message. Replying “HELP” provides assistance. Standard message and data rates apply.

Sharing of Information

We share information only with trusted third-party service providers necessary to deliver our services. These include payment processors, scheduling platforms, SMS and email delivery systems, web hosting services, and analytics providers. These parties are authorized to use your information solely to perform services on our behalf.

We may also disclose information if required by law, in connection with business transfers, or to protect our rights and safety. We do not sell or share your personal information, SMS opt-in data, or phone number with third parties for marketing purposes.

Retention and Security

We retain your information only as long as necessary for the purposes outlined in this Policy or as required by law. We implement physical, administrative, and technical safeguards to protect your data against unauthorized access, disclosure, or misuse.

Your Choices

You may unsubscribe from marketing emails by following the link provided in those emails. You may opt out of SMS communications by replying “STOP.” You may request access to, correction of, or deletion of your personal data by contacting us directly.

Children’s Privacy

We do not knowingly collect data from children under 13. Patients under 18 require parental or guardian consent for treatment. Patients under 16 require a parent or guardian to be present during treatment.

Updates to this Policy

We may update this Privacy Policy from time to time. If changes significantly affect your rights, we will post an updated Policy on our website with a revised effective date.

Contact

For questions regarding this Privacy Policy, contact us at:
Email: [email protected] or [email protected]
Office Phone: 713-474-4774