OFFICE MANAGER CONTENT

1st Phone Interview

• Language Skills: “How proficient are you in Spanish?”
• Personal Introduction: “Tell us a bit about yourself.”
• Compensation Expectations: “How much do you expect to make per hour or per year?”
• Work Availability: “What is your ideal schedule? How flexible are your schedule?”
• Previous Job Experience: “Why did you leave your last position?”
• Career Aspirations: “Where do you see yourself in 5 years and how does this role fit in?”
• Technical Skills: “What software and technologies are you familiar with? MicroSoft Word, Excel, PowerPoint, WordPress?“
• Office Skills: “Explain your experience with POS systems, appointment software, and office programs.”
• Direct Skills: “Have you ever worked with Square Booking or any other platform like Clover or similar platforms?“
• Location: “How far are you from our clinic? Did you get a chance to go to our website to see our locaiton?”

2nd Facetime Interview

• Strengths: “Give me 3 words which best describe your strengths.”
• Weaknesses: “Give me 3 words which best describe your weaknesses.”
• Problem-Solving:“Share an example of a workplace problem you solved.”
• Adaptability: “Tell us about a time you adapted to a change at work.”
• Clinet Needs: “How do you prioritize multiple tasks while keeping clients happy?”
• Professional Background: “What’s your experience in office management and how can you contribute to our goals?”
• Conflict: “Tell me about a time you had a disagreement or conclict with another coworker.”
• Leadership Experience: “Describe a time you led a project or team.”
• Team Dynamics: “Tell me about a time you worked with someone very different from you.”
• Initiative: “Tell me about a time you took initiative at work.”
• Laundry Service: “Do you know how to do laundry?”
• Industry Knowledge: “Do you know what a lymphatic massage is and how would you explain this to a new customer?”
• Industry Knowledge: “Why do people need post-op lympahtic and scar tissue treatment after surgery?”
  • • Ask her to read the website and prepair for inustry quesitons for her in-person interview.

3rd In-Person Interview

• Fill out: https://www.carolinapintos.com/career/ 
• Define CPT: “How would you describe Carolina Pintos Therpay to someone who doesn’t know what we do?”
• Industry Knowlge: “Do you know what a lymphatic massage is and how would you explain this to a new customer?”
• Industry Knowlge: “Why do people need post-op lympahtic and scar tissue treatment after surgery?”
• Pressure: “How do you handle pressure?”
• Upset Customer:“How would you handle an upset customer?”
• Workload Management: “How do you keep organized a busy workload, like managing calls and bookings?”
  • • Role play scenerio… 48hr rescheduling.
• Mindset: “We believe in a ‘people-first’ mindset, which means prioritizing clients’ well-being with passion, persistence, and integrity. What does this mindset mean to you? Can you share a specific example of how you’ve demonstrated in your personal life, and how you would bring them to this role?”
• Stand Out: “With all the other candidates applying for this job, what do you think makes you stand out? Why should we hire you over them?”

• Compensation Expectations: “How much do you expect to make per hour or per year?”
• Work Availability: “Can you work Evenings and Saturdays? How flexible is your schedule?”
• Previous Job Experience: “Why did you leave your last position?”
• Personal Introduction: “Tell us a bit about yourself.”
• Career Aspirations: “Where do you see yourself in 5 years and do you plan to have your own business one day?”
• Strengths: “Give me 3 words which best describe your strengths.”
• Weaknesses: “Give me 3 words which best describe your weaknesses.”
• Stand Out: “With all the other candidates out there what makes you stand out? Why should we hire you and not them?”
• Initiative: “Tell us about a time you took initiative at work.”
• Mindset: “What does a “people-first” mindset mean to you, and how would you embody it in this role?”
• Pressure: “How do you handle Pressure?”
• Conflict: “Tell me about a time you had a disagreement or conclict with another coworker.”
• Upset Customer: “How would you handle an upset cusotmer?”
• Teamwork Experience: “Can you give an example of how you have effectively worked as part of a team?”
• Stress Management: “How do you handle stressful situations, especially in a fast-paced clinic environment?”
• Initiative: “Tell us about a time you took initiative at work.

Specific to Massage Therapist:

• Specialized Knowledge in Massage Therapy: “What do you know about cosmetic surgery and the lymphatic system?”

Specific to Aesthetician:

• Facial Treatment Experience: “What is your experience with providing facial treatments?”
• Skin Care Expertise: “Explain your understanding of the different types of skin conditions and how they can be treated.”
• Customized Client Care: “Describe your approach to creating customized treatment plans for each client.”

Hello {CANDIDATE_FIRSTNAME},

We are recruiting for an Office Manager position at Carolina Pintos Therapy, PLLC, where your experience in managing office operations and customer service in a medical setting would be invaluable.

This contract role offers the potential for a permanent position with full benefits after a year. Your skills in fostering a welcoming environment, managing patient documentation, and overseeing staff align perfectly with the responsibilities of this role.

If you are interested in learning more about this opportunity, please let me know. I look forward to discussing this position with you further.

Best regards,
{RECRUITER_NAME}

Hello, my name is Homero Miranda and I am one of the owners of Carlina Pintos Therapy (a post surgery and lymphatic clinic). We would like to invite for a phone interview.

We are eager to hear back from you. Please feel free to call or text me back at 760-707-2875

We are excited to invite you to an in-person interview. Our address is 11777 Katy Freeway, Suite 260 South, Houston, TX 77079. We are located in the South Building, specifically in Building A at the back. Once you’re on the 2nd floor, turn left. If you get lost, feel free to text me.